Refund policy


You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must assign us (Wishproject Deubner & Deubner GbR, Hauptmarkt 6, 99867 Gotha, Info@wishproject.En) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory. You can also use the sample withdrawal form or any other clear statement on our Website fill in and transmit. If we make use of this possibility, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a revocation.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

In the event of an effective revocation, the services received by both parties must be returned and any benefits drawn (e.g. interest) must be surrendered. If you are unable to return or give back to us the received service and uses (e.g. benefits of use) or only in a deteriorated condition, you must compensate us for value compensation in this respect. This may result in you having to meet the contractual payment obligations for the period up to the revocation. For the deterioration of the item, you only have to pay compensation if the deterioration is due to a handling of the object that goes beyond the examination of the characteristics and the functioning. For the deterioration of the item and for drawn uses you only have to pay compensation for value if the uses or the deterioration is due to a handling of the object that goes beyond the examination of the properties and the functioning. "Checking the properties and the functionality" means testing and testing of the respective goods, as is possible and common in the shop, for example. Items that can be shipped by parcel must be returned at your expense and risk. You must bear the regular costs of the return if the delivered goods correspond to the ordered goods. The period begins for you with the sending of your revocation declaration or the item, for us with its receipt.

Special notes

Your right of withdrawal expires prematurely if the contract is fully fulfilled by both parties at your express request before you have exercised your right of withdrawal.